The half a century journey for the 3 W’s

When we meet someone for the first time a common ice-breaker is ‘What do you do’ and the answer is a description of what they do for a living ‘An engineer who works at Facebook’ or ‘A teacher at an elementary school’ and so on. I stuck to this script for the first four decades […]

The Puris (puffed bread) story and the art of customer experience!

Seems like an odd ‘blog’ to write about Puris but if you humor me for a bit longer you won’t be disappointed – I guarantee it 🙂 A couple of weeks ago I decided to hold a surprise party for my wife’s b’day and I ordered from a new Indian restaurant called Amaravathi (Disclaimer: I […]