The Very Strong Business Case for Complying With the World’s Toughest Data Protection Regulation

For the past year, a global network of Chicken Littles has warned that the sky will fall on May 25, 2018, when the EU’s General Data Protection Regulation (GDPR) takes effect. We think they need to look at the big picture. The sky isn’t falling. Far from it, in fact. May 25 presents a new day and […]
OPINION Do you know who the new Guardians of the Galaxy are? It’s the morally upright CISOs

If you have no clue what I am talking about I promise to make amends in a minute or less. Yes – I am referring to the amazing superheroes from the Marvel series who – and this is taken verbatim from Wikipedia – “form a team of interstellar heroes that will be proactive in protecting […]
The half a century journey for the 3 W’s

When we meet someone for the first time a common ice-breaker is ‘What do you do’ and the answer is a description of what they do for a living ‘An engineer who works at Facebook’ or ‘A teacher at an elementary school’ and so on. I stuck to this script for the first four decades […]
The Puris (puffed bread) story and the art of customer experience!
Seems like an odd ‘blog’ to write about Puris but if you humor me for a bit longer you won’t be disappointed – I guarantee it 🙂 A couple of weeks ago I decided to hold a surprise party for my wife’s b’day and I ordered from a new Indian restaurant called Amaravathi (Disclaimer: I […]