On a recent red-eye flight on United an interesting incident transpired that inspired me to write the blog. No, I was not dragged out kicking and screaming from the flight while curious onlookers were FB streaming live. Rather it was an announcement that Captain Jason Lopez – the operating commander of the aircraft – made that had me sitting up, taking notice and furiously taking notes. What did he say that was so mind-blowing? Three things. But before going there, the very act of coming outside the captain’s cabin, getting on the PA system and facing the passengers was eyebrow raising to begin with. Then he went onto …

Published on Thrive Global on October 16, 2017. Read the full article here.

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